Comprehensive E-commerce Website for DC Food Bank
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Project Insights
- Implemented a modern, intuitive interface that significantly improved navigation and usability, resulting in a 40% increase in website traffic.
- Increased the conversion rate from website visitors to customers, raising it from 2% to 5% post-implementation.
- Enhanced customer satisfaction scores from 3.5 to 4.5 on a 5-point scale, reflecting positive feedback on the new user interface and improved service.
- Raised the average order value by 15%, indicating improved customer engagement and purchasing behavior.
- Successfully facilitated 50% of total orders through mobile devices, catering effectively to mobile-savvy customers.
- Achieved a significant return on investment (ROI) with a 3x ROI within the first year of implementing the new e-commerce platform.
Project Progress
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DC Food Bank faced several challenges in managing their online grocery shopping platform. Customers found it cumbersome to navigate the website, which led to poor user experience and lower engagement. Additionally, their existing system was inefficient in managing orders, inventory, and customer data, leading to delays and errors
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