Healthcare Solutions

Managed it services for healthcare

Managed IT Services for Healthcare

Tanta Innovative is well prepared to guarantee the utmost reliability, security, and strict adherence to regulatory standards for healthcare applications and IT infrastructure. Through our Managed IT Services, healthcare organizations can maintain stable, secure, and fully compliant IT infrastructures and medical software in accordance with domain regulations and standards.

Components We Support

Healthcare IT Infrastructure Components We Support

Managed IT Services for Healthcare

Our outsourced medical IT support experts are ready to maintain, troubleshoot and improve the following elements of medical IT environment:

Networks.

On-premises data centers.

Cloud services (IaaS, PaaS, SaaS).

Cybersecurity tools (SIEM, IAM, firewalls, etc.).

Data management and storage (databases, data warehouses, data lakes).

Messaging and data transfer systems.

Application development infrastructure.

Desktops, tablets, mobile devices.

IoT devices (smart wearable and stationary medical devices, e.g., cardiac monitors, CT scanners).

Medical devices infrastructure.

Medical applications and their integrations (EHR, HIS, practice management systems, telemedicine apps, patient and physician apps and portals, hospital apps, user apps for medical devices, etc.).

Managed IT Services

Comprehensive Healthcare IT management

IT Infrastructure Management

IT Infrastructure Management

Infrastructure monitoring, alerting and troubleshooting

User access management (e.g., for patient portals, appointment management systems, telehealth apps)

Healthcare software configuration and routine maintenance or scheduled upgrades

Disaster recovery

Technical Support Centre

Technical Support Centre

Tanta Innovative is working 24/7 round the clock to support both healthcare management systems (e.g., appointment scheduling) as well as specialized healthcare solutions. We:

Resolve incidents on L1 (basic user issues), L2 (infrastructural issues), L3 (advanced support, code changes) levels of support

Identify and assess root causes of the problems

Prepare and maintain knowledge base articles and user guides

Cloud Management

Cloud Management

Tanta Innovative ensures:

Rapid provisioning of Cloud Infrastructures

Proactive cloud monitoring and cloud resources optimization

Proactive management of AWS, Azure, Google, or multi-cloud infrastructures

Managed Application Services

Managed Application Services

Proactive monitoring of administrative and medical apps to ensure 99.99% availability.

Executing changes preserving interoperability with other systems and healthcare devices, security and compliance.

Implementation of automated CI/CD pipeline to speed up application modernization and evolution

Advising on application regulatory compliance (with HIPAA, HITECH, GDPR, etc.) as well as app security within the SecOps approach.

Security Outsourcing

Security Outsourcing

Regular security audits and penetration testing.

Security incident detection and elimination of threats.

Building and managing IT security infrastructure, configuring security tools (e.g., firewalls, SIEM, IPS/IDS, web filtering/SWG, DDoS protection solutions, email security systems, antivirus, endpoint protection system).

IT Outsourcing

Why Outsource your IT Infrastructure to Tanta Innovative

Over a decade of providing IT services in infrastructure and healthcare industries

Practical experience with HIPAA/GDPR requirements, healthcare data exchange standards (HL7, ICD-10, CPT, XDS/XDS-I), and NAFDAC/SON registration.

Information security specialists, Healthcare practitioners on board for consults

Quality assurance system for Healthcare devices and SaMD confirmed by ISO 13485 certification

ISO 27001-certified information security management system that relies on mature processes, advanced technology, and skilled experts.

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Service Packages

Our Service Package to Meet All Your Expectations

Basic Plan

Management & Enhancement

We proactively monitor and manage your entire IT infrastructure (or the required segment). Our engineers provide L1-L2 support, covering user, administrative, and infrastructure issues.

Extended Plan

Basic Plan + Planning & Design

We also plan application changes, design new infrastructures, review and adjust policies and processes, and advise on application and infrastructure security within the SecOps approach.

Advanced Plan

Extended Plan + App Modernization

We help you migrate apps, databases, or servers, implement code changes to your software (L3 support), and set up highly automated CI/CD pipelines.

Managed IT Services

Benefits Of Our Healthcare Managed Services

No more frustrated users, compliance issues, or high IT infrastructure maintenance costs. When Tanta’s team gets to work, you should expect:

Reliable and compliant IT

Reliable and compliant IT

Up to 3x fewer app and infrastructure failures thanks to preventive monitoring, well-tuned infrastructure configuration, and enhanced system stability.

Zero compliance breaches thanks to 100% regulatory compliance of IT infrastructure, proactive security monitoring, and adherence to a mature Prevent-Detect-Respond security model.

99.99% application availability.

Happy Clients

Happy Clients

90% user satisfaction thanks to prompt issue resolution and improved stability of healthcare systems and apps.

Up to 70% fewer support requests and user errors due to clear user guides and FAQs significantly improving the users’ knowledge of the IT systems.

Up to a 5% increase in staff productivity thanks to the reduced number of issues and fast ticket resolution.

IT Cost Optimization

IT Cost Optimization

Up to a 40% reduction in IT support costs due to optimal resource utilization, mature ITSM processes, feasible process automation, and more.

Up to a 20% reduction in cloud costs due to adequate cloud consumption optimization.

No vendor lock-in. We are ready to share responsibilities with another vendor or your in-house IT specialists. We also meticulously document our ITSM activities to ensure smooth knowledge transfer to another team if need be.

Technologies We Use for Healthcare IT Support

Programming Languages

Java

Java

JavaScript

JavaScript

Python

Python

C

C

Swift

Swift

Kotlin

Kotlin

Go

Go

PHP

PHP

Ruby

Ruby

Libraries and Frameworks

Next.js

Next.js

React

React

Angular

Angular

Vue.js

Vue.js

Node.js

Node.js

Monitoring Tools

Zabbix

Zabbix

Nagios

Nagios

Prometheus

Prometheus

Elastic Stack

Elastic Stack

Grafana

Grafana

Datadog

Datadog

Ticketing Systems

ServiceNow

ServiceNow

Jira

Jira

Redmine

Redmine

OTRS

OTRS

Remote Collaboration

RDP

RDP

TeamViewer

TeamViewer

Zoom

Zoom

GoToMeeting

GoToMeeting

Microsoft Teams

Microsoft Teams

Skype

Skype

VPN

VPN

DevOps

Docker

Docker

Kubernetes

Kubernetes

OpenShift

OpenShift

Apache Mesos

Apache Mesos

Jenkins

Jenkins

Bamboo

Bamboo

Terraform

Terraform

Packer

Packer

Pulumi

Pulumi

Ansible

Ansible

Puppet

Puppet

Chef

Chef

Information Security

Radar

Radar

Cloudflare

Cloudflare

Siege

Siege

Burp Suite

Burp Suite

Nessus

Nessus

AIR

AIR

Acunetix

Acunetix

Metasploit

Metasploit

Nmap

Nmap

DIRB

DIRB

Wireshark

Wireshark

Zmap

Zmap

Masscan

Masscan

Clouds

AWS

AWS

Microsoft Azure

Microsoft Azure

Google Cloud

Google Cloud

DigitalOcean

DigitalOcean

Databases / Data Storages

SQL Server

SQL Server

MySQL

MySQL

PostgreSQL

PostgreSQL

MongoDB

MongoDB

Oracle

Oracle

Elasticsearch

Elasticsearch

Cassandra

Cassandra

What Our Clients Say

We have been providing bespoke and platform-based solutions to large, mid-size, and small businesses in Healthcare, Banking, Retail, Telecom, and other industries for over 15 years.

  • Before Tanta Innovative, our company lacked a true online presence. This severely limited our reach and our ability to showcase our extensive product catalog. Tanta Innovative transformed our business with a custom e-commerce website that's specifically designed for the scientific and educational sectors.
    Dioka UwaijeManaging Director
  • As Sales Director of Finlab Nigeria, I've seen firsthand the transformative impact our new e-commerce platform has had on our business. Tanta Innovative truly understood the unique complexities of selling scientific equipment online.
    Oyedeji KabiruDirector Sales and Marketing
  • Tanta Innovative has transformed the way we do business. Our customers love the AR feature and our team can now manage everything from one central place. Sales are up and we have more time to focus on creating beautiful designs for our clients.
    Precious EbhonayeChief Executive Officer

Pricing Options

Benefit from Flexible Pricing for Healthcare Managed IT Services

Time & Material

Time & Material

We charge you at the end of the month for the hours or efforts reported during that period.

Best for: apps or IT infrastructure components evolution (implementing major changes or new functionality).

Fixed monthly fee

Fixed monthly fee

You pay in advance for a fixed number of hours at a reduced hourly rate.

Best for: L3 support, security management, continuous IT support with a defined scope.

Per ticket pricing

Per ticket pricing

You are charged monthly based on the number of incidents resolved by the agents and the time coverage type.

Best for: L1-L2 support, security management.

Don’t Hesitate to Contact Us!

Need More Proof Of Our Competence?

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