FINE-TUNED ITSM AS YOUR RECIPE FOR EFFICIENCY
With 10+ years in ITSM consulting, Tanta Innovative offers a wide range of ITSM consulting and implementation services for businesses of any size and industry. We help companies tune their IT processes in line with their business’ wants and needs.
Tanta Innovative’s ITSM consultants:
Provide ITIL consulting services, which means aligning ITIL best practices with our customers’ needs.
Propose the most suitable solution for your problems based on ServiceNow and Jira platforms.
Customize the platforms to meet your business requirements.
There are 4 major ITSM consulting models at Tanta Innovative: one-time consultation, helping you to choose a platform, implementation services and ongoing improvements.
You show us your ITSM-related problem – we solve it. For instance:
Your company needs to process changes caused by outsourcing or insourcing particular IT services. Tanta Innovative can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
Your IT support is suffering from a low user satisfaction rate. Our ITSM consultants can help you enhance users’ satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.
Once you choose to introduce ITIL practices and ITSM approach into your company’s processes, we’ll help you decide on the right platform to achieve your goals with. At first, we clarify your requirements. After that, we assess a number of platforms and identify the product that will meet your needs and requirements best.
If you’ve come as far as adopting a particular ITSM system but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements. Here’s what we do:
The fine-tuning of IT services is a continuous process, which is why it’s common to work in cycles to identify weak spots and eliminate them. Using this four-phase course of action, we can help you improve your IT services on a constant basis:
While providing IT service management consulting, Tanta Innovative mainly applies two ITSM platforms: ServiceNow
If you need a powerful platform for enterprise-level ITSM, consider ServiceNow.
If a lightweight platform for simple and cost-effective ITSM will do, Jira is the answer.
Do you want to solve your ITSM issues? Hit the Contact us button to get a free initial consultation. We’re always ready to talk businessGEt A QUOTE